This Business Administration Course Case Study applies to most professional services industries, including

• builders and tradespeople
• home improvement suppliers and installers
• flooring specialists
• plumbers and electricians
• real estate agents or salespeople.
• pool cleaners
• gardeners and lawn mowing services
• cleaning businesses
• contractors

These businesses sell a combination of

• stock items,
• stock items that are ordered for clients, and
• services (time).

We use the example of a VoIP telephone system provider and installer.

This particular Online Phone System provider engages in the following daily transactions:

• Buys stock of popular products and keeps them in stock (inventory),
• Orders products that their clients order from them.
• Has a list of suppliers who give them credit (creditors)
• Provide regular servicing work
• Keeps track of which products are most popular and provide the best profit and also which ones take a long time to sell
• Buys products from large suppliers who provide payment terms and also deliver the inventory items in an adhoc basis based on the stock they have on their own shelves
• Visits prospective prospects to understand what they need and use the software to provide quotations which are converted to orders and invoices if they get the sale
• Keep track of the time of their employees use to provide services to their clients.
• Give their own clients payment terms, receives part payments, deposits etc
• Run Accounts Receivable Reports to see how much money is owing
• And much more!

This case study also relates to businesses which sell mainly products.

See the Bookkeepers BAS Course Topics

Back to Office Admin Training and Business Admin Course Case Studies

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