Your business or the business you work for has changed a lot over the last 20 years as computers, the Internet and mobile devices have grown massively. These developments and the continuous improvement process that every online service goes through means that online business skills are important for EVERY aspect of the modern workplace.
These Online Business Training courses are designed to give you an understand of the technology and terminology used, how to use these online services and the processes and procedures that staff and business owners should take when using these programs.
Although technology is going through continuous improvement these online services are used because they are faster, more systemised and more effective and often cheaper than doing it the old way, the usage of online business software grows faster when significant events change the way we work.
- In the early 2000’s the Internet spawned some of the large technology companies and Internet adoption,
- The 2010’s caused major disruption in advertising and marketing with companies like Google and Facebook standing out as leaders,
- Right now tools to help us all work remotely are growing very quickly.
With such rapid change comes a need for both business owners and employees to learn and adapt to new ways of doing thing and this is so in all aspects of business operations, including:
- Customer Service
- Operations and Administration
- Technical support
- Accounting and Finance
These are the courses currently available or in the later stages of development.
Digital Business Course
The digital business course explains the terminology used in digital aspects of a course (digital business literacy) and how and where these are visible at the website and online services you use every day. It includes:
Website Domain Names
Domain name registration is the first step in starting an online business or setting up a website for a physical business and it’s relatively cheap.
- Domain names
- Domain registration
- Sub-domains, sub-folders
- SSL Certificates, and
These sound complicated and you’ll rarely need to perform any technical work relating to them but some of these terms are used very often, particularly if you are performing sales and customer service jobs.
Website hosting is similar to the rent that a business pays. It enables your website and email services to work and if you operate an online shop, have a restaurant booking system or simply a form on your website you’ll realise that it is very important to have good quality hosting and hosting support. There are very cheap hosting plans available that are attractive but when your business begins to depend on it’s website you’ll realise why Amazon’s Web Services is such a massive part of the Amazon empire – some companies spend thousands of dollar per month!
Course topics include:
- Hosting types (shared, dedicated etc)
- Hosting services
- Verifying a website for Google Analytics, Search Console and other important “free” marketing tools
- Website security
- Hosting Dashboards and getting support
- When can things go wrong
- Safety and security
Website Builders and WordPress
Once you have a domain name and website hosting you’ll want to setup a website. Some business spend a lot of money designing a beautiful website and then launch it while others create a minimal viable website with important information and slowly improve it and update it as they discover what their website visitors want from their website.
Course topics include:
- Wix, Telstra Online Essentials, Shopify, SquareSpace
- Site builders versus Content Management Systems
- WordPress, Drupal and Joomla
- Pages and Posts
- Plugins for extra functionality
Keywords and Keyphrases
So much traffic to business website is generated from Google searches and search engines like Google “index” a site to understand the words and phrases used at the website. They then determine which website is the most relevant for a give search word or phrase and show those website in the free search results. This is why it is important to know what words your customers use when they are search for the products and services you provide.
- Keyphrases and combinations
- Website titles, page names and meta information
- Heading structure and importance of menus
- Google Search Console
Some goals are simple – get more visitors, while others are more important – get customers to contact us. It is important to understand what you expect from your website because it might not happen straight away but at least you’ll know where the website can be improved.
Put more simply, you’ll need to know your website goals when you start paying money for online advertising.
- Website visitors
- Common Analytics measurements
- Lead capture
- Conversion rate optimisation
Learn more about the Digital Business Course
Online Business Customer Service Foundations
If you went to a website in the 2000 decade and a little chat window appeared, asking what you’re looking for, you would have shut down the site and navigated away quickly. You might not think so but speak to someone who visited websites when they first started appearing and they’ll mostly agree – because it was new.
These days website chats, popup offers, subscription forms, time based offers and all sorts of animations appear at most website to let you know that someone is available to help you in your search. Just like there is a shop assistant in a retail shop to answer questions, make recommendations and help you buy their products.
If you are going to get serious about your website and online marketing there are some basic things you need and other more complex things you’ll want.
Course topics include:
- Tools used to promote and validate your online profile (website, social media)
- How to build credibility
- Understanding how to navigate around your website
- Knowing where to direct customers
- Understand customer goals
- The customers stage in the buying cycle
- When to use offers and why
- Analysing data to improve the customer service experience
- Using what you know to create promotional offers
- How to introduce an offer to a customer
- How to get a new customer into your sales and marketing funnel
Learn more about the Online Business Customer Service Foundations Course
Online Business Startup and Planning Course
We call it the EzyStartup Course but it is relevant to people who’ve been in business for years but want to introduce new products or services and find out ways to “pivot” their business into new or different directions. This course is also relevant for normal brick and mortar type businesses like cafes and restaurants and trades business like plumbers, electricians and carpenters.
The online business startup course was developed by the Australian Small Business Centre Pty Ltd 20 years ago and has helped thousands of students start and run their own businesses. To some people the skills you’ll learn in this course seem natural but to anyone who hasn’t had experience owning or managing a business it will introduce you to great skills and knowledge that will make you invaluable as a business manager too.
- Originate and Develop Concepts
- Business Planning and Market Research
- Establish Legal and Risk Management
- Intellectual Property and General Law
- Product Packaging and your Unique Digital Marketing Message
One of our case studies includes how Aldi sell toilets for $299 – installed! Retailers are always coming up with new ideas about how to sell more products to more people and this case study is a great example of how a retailer, with a National (infact International) footprint can work with plumbers and product manufacturers to supply AND install almost anything.
The key to business is combining several things in one package and even small businesses can do this using Joint Ventures. It all starts with an idea and we’ll show you how to formulate ideas and turn them into reality.
Learn about the Online EzyStartup Business Course